Frequently Asked Questions

How soon can I get an appointment with Dr. Achillefs Ntranos?

Dr. Achillefs Ntranos has same day or next day appointments for new and established patients, including evening and weekend sessions. You can easily book an appointment online.

Does Dr. Achillefs Ntranos accept my insurance?

Dr. Achillefs Ntranos accepts Medicare but can also work with most major PPO insurance plans. If you do not have insurance, we offer a self-pay option. Please contact our office to verify that Dr. Achillefs Ntranos accepts your insurance.

Is Dr. Achillefs Ntranos accepting new patients?

Yes, Dr. Achillefs Ntranos is accepting new patients. You can see Dr. Ntranos' availability on our website and book an appointment online.

Can I make an appointment with Dr. Achillefs Ntranos online?

Yes, you can easily book an appointment online with Dr. Achillefs Ntranos through our website. It is simple, secure and HIPAA compliant.

Which board certifications does Dr. Achillefs Ntranos have?

Dr. Achillefs Ntranos is certified in Neurology by the American Board of Psychiatry and Neurology.

What languages does Dr. Achillefs Ntranos speak?

Dr. Achillefs Ntranos speaks English and Greek.

Does Dr. Achillefs Ntranos offer telehealth services?

Yes, Dr. Achillefs Ntranos offers telehealth services. No more waiting rooms! You can see Dr. Ntranos from the comfort of your own home.

Does Dr. Achillefs Ntranos offer concierge services?

Yes, Dr. Achillefs Ntranos offers concierge services at your own home. You can see Dr. Ntranos in a private and comfortable setting.

What are common reasons for patients to see Dr. Ntranos?

Dr. Achillefs Ntranos sees patients for multiple sclerosis, headaches, migraines, neck and pack pain, pinched nerves, neuropathy, epilepsy, and other neurological conditions. You can see more conditions Dr. Ntranos treats on our website.

What is Multiple Sclerosis?

Multiple Sclerosis (MS) is a chronic, often disabling disease of the central nervous system that disrupts the flow of information within the brain, and between the brain and body. MS is thought to be an autoimmune disease in which the body’s immune system attacks the protective sheath that covers nerve fibers and causes communication problems between the brain and the body. Symptoms range from numbness and tingling to blindness and paralysis. The progress, severity and specific symptoms of MS in any one person cannot be predicted. The most common form of MS is relapsing-remitting MS, which is characterized by clearly defined attacks of new or worsening symptoms, followed by periods of partial or complete recovery. About 85% of people with MS are initially diagnosed with relapsing-remitting MS. Approximately 10-15% of people with MS are initially diagnosed with a progressive form of the disease. The remaining 5-10% of people with MS are diagnosed with a secondary progressive form of the disease, which is marked by a slow accumulation of disability from the time of diagnosis.

What is the difference between a general neurologist and a neurologist who specializes in MS?

A neurologist is a doctor who specializes in the diagnosis and treatment of diseases of the nervous system. A neurologist who specializes in MS is a doctor who has completed a fellowship in MS and has additional training in the diagnosis and treatment of MS. Neurologists who specialize in MS are often called MS specialists.

How do I get started?

You can get started by scheduling an appointment online. You can also call or text us at (310) 774-7025 to schedule an appointment.

What happens if I need to cancel or reschedule my appointment?

You can cancel or reschedule your appointment online or by calling or texting us at (310) 774-7025. You must cancel or reschedule at least 24 hours in advance of your appointment to avoid getting charged. If you do not cancel or reschedule at least 24 hours prior to your appointment, you will be charged $50.

Can you work with my in-person neurologist?

Since it is hard to find a neurologist with expertise in MS and demyelinating diseases, we frequently work with in-person general neurologists. We can provide second opinions about whether you have the correct diagnosis or if your treatment strategy is the best for your condition. Referrals for in-person visits or tests can be provided if required. We can also share our recommendations with your in-person doctor to improve continuity of care.

Can I get a copy of the doctor’s notes from my video appointment?

Ofcourse! We can send you a copy of the doctor’s notes after your appointment if requested.

Can you prescribe medications or infusions?

Yes we can directly prescribe you medications and infusions. We can send your prescription to your local pharmacy or send it to a mail-order pharmacy to get it delivered to your doorstep. For infusions we work with a network of infusion centers across California. We will provide you with a referral for any infusions required and will work with you to find a facility near you.

Is a video visit required in order to get treatment or a prescription?

A video visit is required for all new patients. We do offer chat-based or phone-based discussions for established patients in order to communicate test results, refill medications or assess treatment response.

What happens if I need a scan (MRI, PET, etc.)?

Achillefs Ntranos MD P.C. works with a network of radiologists across California. We will provide you with a referral for any scans required and will work with you to find a facility near you. After we get the results we will discuss them with you and suggest any further tests or adjustments to your treatment plan.

What happens if I need lab tests?

After your visit you will get a referral for lab tests, which you can use at any Quest or Labcorp location near you and have them drawn. You can also set up an appointment to have your labs drawn at home via our partner, GetLabs.com. After we get the results we will discuss them with you and suggest any further tests or adjustments to your treatment plan.

What happens if I need a spinal tap?

Most cases of Multiple Sclerosis can be diagnosed without a spinal tap. If you need to do one for any reason, we will provide you with a referral for a local neurologist who can perform the procedure.

If you are out of network, are the labs, MRI scans and medications covered?

Regardless of our accepted insurances, your labs, MRI scans and medications should be covered by your plan, according to your benefits.

How do I pay for my appointment?

We offer secure online payments via credit card, debit card or Apple Pay. We also accept Klarna, where you can find Pay-in-4 and Pay-later plans for your visits. If you are unable to pay for your appointment, please contact us for more information about our financial assistance and payment plans.